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Terms of Service

Last Updated: October 15, 2026

1. Acceptance of Terms

By clicking "I Accept," creating an account, making a booking, or otherwise accessing or using the Vocally Global platform (the "Platform"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately cease all use of the Platform and delete your account.

These Terms constitute a legally binding agreement between you and Vocally Global Inc. ("Vocally Global," "we," "us," or "our"), a corporation incorporated in Canada.

We may update these Terms from time to time. We will notify you of material changes by email or prominent in-app notice at least 30 days before the changes take effect. Your continued use of the Platform after the effective date means the updated Terms apply to your use of the Platform. Where required by law, we will request your consent for material changes.

2. Description of Service

Vocally Global is an online marketplace platform that connects students and learners with independent tutors, coaches, and instructors offering a range of services including language instruction, communication coaching, interview preparation, business communication, personal development coaching, mindfulness-based communication support, guided meditation, and other approved services.

We provide the technology, tools, payment processing, booking infrastructure, and marketplace support needed to facilitate lessons and sessions between users.

Tutors and coaches are independent contractors and not employees, agents, or representatives of Vocally Global. Vocally Global is not the provider of the tutoring, coaching, or instructional services offered by Tutors. Each Tutor is responsible for the services they provide. Vocally's role is to operate the Platform, process payments, apply platform policies, and support bookings between Students and Tutors. We do not guarantee the quality, outcome, or suitability of any lesson or session.

Tutors are required to complete identity and tax verification before offering paid lessons or receiving payouts through the Platform. This verification is processed through our third-party provider, such as Stripe or another approved provider. Vocally receives verification status only and does not store full identity documents on its own servers.

Tutors paid by bank transfer give Vocally the bank account details needed to send their payouts. Vocally passes them to its payout provider, Wise, as described in the Privacy Policy.

Each Tutor is solely responsible for the content and quality of their lessons, compliance with all applicable laws in the jurisdictions where they offer services, and all interactions with Students.

Services offered through the Platform are for educational, coaching, communication, language learning, personal development, or general wellness purposes only. Unless a Tutor is properly licensed and legally permitted to do so in the relevant jurisdiction, Tutors must not provide medical advice, psychotherapy, psychological treatment, legal advice, financial advice, immigration advice, or any other regulated professional service through the Platform. Vocally does not guarantee any specific outcome, including language fluency, job offers, interview results, income, healing, personal transformation, or professional advancement.

3. User Accounts

You must create an account to access certain features of the Platform. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Students aged 13 and older may use the Platform. Students under 18 may use the Platform only with the consent and supervision of a parent or legal guardian, where required by applicable law. Where a parent or guardian creates and manages the account on behalf of a minor, they represent that they have the authority to do so and consent to these Terms on behalf of the minor.

The Platform is not directed to children under 13. If you believe a child under 13 has created an account independently, please contact us at support@vocallyglobal.com.

Tutors must be at least 18 years of age. We reserve the right to require identity or age verification at any time and to suspend or terminate accounts that do not meet eligibility requirements.

4. Booking, Payments, and Fees

All lesson bookings create a direct agreement solely between the Student and the Tutor. Vocally Global processes payments as a limited payment agent for Tutors and deducts a platform service fee (also referred to as a commission) from the lesson price before the Tutor is paid, as set out in the Tutor Agreement & Policy.

By using our payment services, you authorize Vocally Global and our payment processors, such as Stripe or another approved provider, to charge your chosen payment method. Prices are set and charged in US dollars. An amount shown in another currency is an estimate only, and your card issuer may apply its own conversion rate or fees.

A lesson is considered booked once payment is successfully processed and the booking is confirmed through the Platform. You agree to honor all bookings and payments made through the Platform. Cancellations, no-shows, and refunds are governed by Section 5 of these Terms.

5. Cancellations, No-Shows, Credits, and Refunds

5.1 General Principle

Vocally is committed to fair and transparent booking rules for both Students and Tutors. Students should have a reasonable opportunity to reschedule when plans change. Tutors should be protected from last-minute cancellations, missed lessons, and unpaid time.

5.2 Student Cancellations

Students may cancel a lesson on their own, without penalty, if they do so at least 12 hours before the scheduled lesson start time. This notice period is displayed on the Platform and may be updated there. The value paid for the cancelled lesson becomes a lesson credit with the same Tutor, as described in section 5.10. It is not returned to the original payment method, and the Platform says so before the cancellation is confirmed. Where the lesson was drawn from a lesson package, the lesson credit returns to that package.

Inside that notice period a Student can no longer cancel unilaterally. The Student may instead ask the Tutor to reschedule, giving a reason, and the Tutor decides whether to accept. If the Tutor accepts, the lesson moves to the agreed time and nothing is charged again. If the Tutor declines or does not answer, or the Student simply does not attend, the lesson is treated as completed for payment purposes, no lesson credit or refund is issued, and the Tutor receives the applicable payout under the Tutor Agreement & Policy. A booking request the Tutor has not confirmed is handled as described in section 5.3.

5.3 Tutor Cancellations, Declined Requests, and Unanswered Requests

Tutors are expected to attend all confirmed lessons.

If a Tutor cancels a confirmed lesson, whatever the notice given, the Student receives a lesson credit for the full value paid for that lesson, as described in section 5.10. The same applies when a Tutor declines a paid booking request, and when a paid booking request is not answered within 24 hours of payment or before the scheduled lesson start, whichever comes first. An unanswered request expires automatically at that point. If the Tutor proposes a different time, the request stays open until the scheduled lesson start; if the Tutor accepts a new time the Student proposed, the Tutor has another 24 hours to confirm it. A Tutor cannot cancel a lesson that has already started.

If either user blocks the other, all upcoming lessons between them that have not started are cancelled, including lessons inside the notice period. A lesson the Student has not paid for yet is released. Each paid lesson becomes a lesson credit, or returns to its package. While the block lasts, the Student's credits with that Tutor can only be moved to another Tutor; if the block is lifted, they can be used with that Tutor again. Cancelled lessons are not restored. Complimentary lessons granted by Vocally stay with that Tutor. A lesson already in progress is not cancelled; either user may report a problem with it.

If a Tutor leaves the Platform, or their account is removed, their lessons that have not started are cancelled and each paid one becomes a lesson credit. The Student's credits with that Tutor can only be moved to another Tutor, and credits that were about to expire remain movable for at least 30 days. Complimentary lessons granted by Vocally for that Tutor end.

A Tutor who cancels a confirmed lesson inside the notice period must give a reason. Vocally records Tutor cancellations, and repeated Tutor cancellations may result in account review, reduced visibility, temporary suspension, or removal from the Platform.

5.4 Student No-Shows

A Student is considered a no-show if they do not attend a scheduled lesson and did not cancel at least 12 hours in advance or agree a new time with the Tutor.

If a Student is a no-show, the lesson is considered completed for payment purposes. The Tutor will receive their payout for the lesson, less the applicable service fee. No refund or credit will be issued to the Student.

Tutors should remain available in the lesson room for a reasonable waiting period as determined by the Platform guidelines.

5.5 Tutor No-Shows

A Tutor is considered a no-show if they do not attend a scheduled lesson and did not cancel or reschedule in accordance with these Terms.

Attendance in the lesson room is recorded as evidence only. Vocally does not decide automatically that a lesson did not take place: a lesson is treated as completed unless Vocally decides otherwise on a report made as described in section 5.9. A Student whose Tutor did not attend should report it, and a Tutor who could not attend may report it themselves. Vocally reviews the report and decides the Student's remedy and the Tutor's payout separately.

Where Vocally confirms that a Tutor did not attend, the Tutor receives no payout for that lesson, and the Student may receive a lesson credit for it, or a refund where Vocally decides one is appropriate or applicable law requires it.

Tutor no-shows may result in a warning, account review, temporary suspension, or removal from the Platform.

5.6 Late Arrival

If a Student arrives late, the Tutor is not required to extend the lesson beyond the scheduled end time.

If a Tutor arrives late, the Tutor should make reasonable efforts to provide the full scheduled lesson time, reschedule the missed time, or allow Vocally to issue an appropriate credit or adjustment to the Student.

5.7 Trial Lessons

Trial lessons are paid lessons. Students may book available trial lesson lengths offered by a Tutor, such as 25-minute or 50-minute trial lessons.

Trial lessons are subject to the same cancellation and no-show rules as standard lessons.

If a Student is dissatisfied with a trial lesson, they may contact Vocally support. Vocally may, entirely at its discretion, offer a credit or another appropriate solution. There is no automatic entitlement to a replacement trial lesson or refund based on dissatisfaction alone.

5.8 Lesson Packages

Students may purchase lesson packages where available. The number of lessons, the price, and how long the lessons remain valid are displayed at the time of purchase. The exact expiry date is shown in the Student account.

The lessons in a package are lesson credits and follow section 5.10. Individual lessons within a package are subject to the same cancellation and no-show rules as single lesson bookings.

5.9 Reports and Refunds

A Student who wishes to report a problem with a lesson must do so within 7 days of that lesson's scheduled end time. This reporting period is displayed on the Platform and may be updated there. Reports made after it may still be considered at Vocally's discretion.

The reporting period is longer than the period for which a Tutor's earnings from a lesson are withheld, which is described in the Tutor Agreement & Policy. A report made after a Tutor has been paid does not by itself create a debt: where Vocally decides that the Tutor is not paid for a lesson whose earnings were already transferred, the amount is recovered from the Tutor's future earnings until settled. While a report that the Tutor did not attend, or that the lesson otherwise went wrong, made within the reporting period is open, that lesson's earnings are withheld.

When a lesson does not take place for a reason that is not the Student's, Vocally's remedy is normally a lesson credit rather than a payment back to the original payment method. Money is returned to the original payment method automatically only for payments that should not have happened: a duplicate charge, a charge for a time that was no longer available, a payment that is not attached to any lesson, a payment to move lesson credits that arrives after those credits changed, and a package payment that arrives after the Student or the Tutor blocked the other.

Outside those cases, a Student may ask Vocally support to return the unused value of their lesson credits. Vocally reviews these requests case by case and may return the whole unused value of a purchase to the original payment method, and emails the Student once the refund is on its way. Lessons already taught or booked are never refunded this way, and value that Vocally provided at no cost to the Student, such as a complimentary lesson or a price difference Vocally covered, is not paid out in cash. Expired credits and credits on hold for a card dispute cannot be refunded, and credits waiting for a refund cannot be moved.

Nothing in these Terms limits any right of withdrawal, cancellation, or refund that a Student has under applicable consumer protection law, or through their payment provider. Vocally honours those rights on request through support.

Beyond the cases above, a lesson credit, or exceptionally a refund, may be considered where:

Neither a lesson credit nor a refund will be issued where:

5.10 Lesson Credits

A lesson credit is one prepaid lesson with a specific Tutor. Lesson credits come from a lesson package; from a lesson that was cancelled, declined or left unanswered, or cancelled because of a block or because the Tutor left, as described in sections 5.2 and 5.3; from credits moved from another Tutor; or from Vocally after a report, as described in sections 5.5 and 5.9. A credit is worth the amount the Student paid for that lesson.

Lesson credits are valid for 12 months from the payment that bought them, and moved credits keep the expiry date of the credits they came from. A credit Vocally funds to settle a problem is valid for 12 months from when it is given. The exact expiry date is shown with the Student's credits and in the emails about them, and a credit can be used until the end of that day in the Student's own time zone. Vocally emails the Student once before unused credits expire, unless an email has just given the date. A credit returned after a cancellation remains usable for at least 30 days. Credits that are not used before they expire lapse and are not refunded; lessons already booked with them still take place. Complimentary lessons granted by Vocally last until the date Vocally sets, if any.

A Student may move unused lesson credits to another Tutor on the Platform. The credits are counted at the value the Student paid for them and converted into whole lessons at the new Tutor's price. Where those lessons cost more than the value moved, the Student pays the difference before the move completes. No value is left over and no package discount carries across. Lessons already booked are not moved. Complimentary lessons granted by Vocally, credits on hold for a card dispute and credits waiting for a refund cannot be moved. Complimentary lessons are granted for a specific Tutor and end if that Tutor leaves the Platform.

Lesson credits are not a cash balance and have no cash value, except as described in section 5.9 or where applicable law requires otherwise. Deleting an account, or Vocally closing it, cancels its upcoming lessons and ends the lesson credits held in it, and nothing is paid out automatically; if the account is later restored, the credits do not return on their own. Before the deletion is confirmed, the Platform shows how many credits the Student holds and their value. A Student who wants the unused value back should contact support before deleting the account.

5.11 Technical Issues

Students and Tutors are responsible for having a stable internet connection, working device, camera, microphone, and appropriate lesson environment.

If a technical issue is caused by the Student's device, connection, settings, or failure to join, the lesson may not be eligible for a refund or credit.

If a technical issue is caused by the Tutor and prevents the lesson from taking place, Vocally may offer a reschedule, credit, or refund. If a technical issue is caused by the Platform and prevents the lesson from taking place, Vocally will offer a reschedule, credit, or refund.

5.12 Disputes and Chargebacks

Students and Tutors should report lesson issues promptly through the Platform or by contacting support. Vocally may review messages, booking records, attendance logs, technical logs, payment records, and other relevant information to assess disputes.

Vocally may decide, at its discretion and subject to applicable law, whether to issue a refund, credit, payout adjustment, replacement lesson, warning, suspension, or other resolution.

Students should contact Vocally support before initiating a chargeback or payment dispute with their bank or payment provider. If a payment is reversed, disputed, refunded, or charged back, Vocally may adjust Tutor payouts, suspend account access, or take steps to recover amounts owed, where permitted by applicable law. Fraudulent chargebacks or payment abuse may result in account termination.

While a payment is disputed, the lesson credits it funded are on hold and cannot be booked or moved. If the dispute is decided against Vocally, upcoming lessons paid by it are cancelled without a credit and its unused credits are removed. If it is decided in Vocally's favour, the credits return with their expiry extended by the time they were on hold. A refund made directly through the payment provider is handled the same way as a dispute decided against Vocally.

5.13 Tutor Payout Adjustments

Tutor payouts may be adjusted, withheld, reversed, or delayed where necessary due to a decision by Vocally that the Tutor is not paid for a lesson, chargebacks or payment processor disputes, payment processor delays, fraud review, identity or tax verification issues, Tutor cancellation or no-show, failure to deliver a confirmed lesson, platform policy violations, or technical or billing errors.

5.14 Exceptional Circumstances and Policy Abuse

Vocally may make exceptions to these Terms in cases of emergency, serious illness, safety concerns, natural disasters, serious technical failures, suspected fraud, or other truly exceptional circumstances. Vocally may request reasonable documentation before granting an exception.

Vocally may deny refunds, credits, rescheduling requests, or account access where a user abuses these Terms. Examples of abuse include repeated last-minute cancellations, false claims, initiating payment disputes without contacting support, refund manipulation, harassment of Tutors or support staff, or attempting to receive services without payment.

6. Code of Conduct

You agree to use the Platform lawfully and respectfully. Prohibited conduct includes, without limitation:

Violations may result in warnings, content removal, account suspension, or permanent termination, in our sole discretion.

6.1 Reviews and Ratings

A Student may review and rate a Tutor after completing a paid lesson with that Tutor. Trial lessons do not open reviews and never produce a rating for a Tutor, because a trial exists for the Student and the Tutor to establish whether they are a match rather than to assess teaching.

A Student may hold one review per Tutor and may update it while they continue learning together. Reviews must describe the Student's own experience. Vocally may remove a review that breaches section 6, and may remove or withhold reviews obtained through incentives, coercion, or misrepresentation.

7. Intellectual Property and User Content

All content, software, trademarks, and materials provided by Vocally Global on the Platform are owned by Vocally Global or its licensors and protected by copyright, trademark, and other applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.

User Content License. By posting, uploading, submitting, or otherwise making available any content on or through the Platform — including profile information, lesson materials, videos, chat messages, reviews, ratings, or other materials ("User Content") — you grant Vocally Global a worldwide, non-exclusive, royalty-free license to host, reproduce, distribute, display, and use such User Content as necessary to operate, improve, and support the Platform.

For marketing and promotional use of your public tutor profile content on Vocally's social media channels, Vocally will rely on your separate opt-in consent through your account settings. Vocally will not use your profile for paid advertising or third-party commercial purposes without separate explicit consent.

You retain ownership of your User Content subject to the license granted above. You represent and warrant that you own or have all necessary rights to grant the license above, and that your User Content does not infringe any third-party rights or applicable laws.

Students receive a limited, personal, non-commercial license to use lesson materials provided by Tutors solely for their own educational purposes.

8. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect your personal information. It is incorporated into and forms part of these Terms.

Vocally Global Inc. complies with applicable Canadian and Quebec privacy legislation, including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and Canada's Anti-Spam Legislation (CASL).

By using the Platform, you acknowledge that we collect, use, and disclose personal information as described in the Privacy Policy. Where required by applicable law, we will request your consent.

Your information may be processed outside your province or country of residence. Where required, we use contractual and other safeguards to protect personal information in accordance with applicable law.

9. Disclaimers and Limitation of Liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED SERVICE. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VOCALLY GLOBAL INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM.

To the maximum extent permitted by applicable law, Vocally's total aggregate liability for any claim arising out of or relating to these Terms or the Platform shall not exceed the platform fees received by Vocally in connection with your account during the twelve (12) months preceding the claim. This limitation does not apply where prohibited by applicable law.

Vocally Global is not responsible for the quality, legality, or accuracy of any lessons, User Content, or interactions between users. Disputes between Students and Tutors must be resolved directly between them, subject to Section 5 of these Terms.

10. Anti-Circumvention and Off-Platform Activity

To protect the integrity of our marketplace, you agree not to solicit, arrange, conduct, or facilitate lessons, sessions, payments, or any other commercial relationship outside the Platform with any Tutor or Student you were introduced to, matched with, or contacted through Vocally Global.

This prohibition includes exchanging personal contact information for the purpose of bypassing the Platform, recruiting users to competing services, or arranging private payments to avoid platform fees.

Violation of this section may result in immediate suspension or termination of your account, subject to any refund, credit, payout, or payment rights required by applicable law or applicable platform policies. Vocally Global reserves the right to pursue all available legal remedies for intentional circumvention, including recovery of platform fees that would have been earned on bypassed transactions, plus reasonable legal costs.

11. Termination

We may suspend or terminate your account or access to the Platform at any time, with or without cause, including for violation of these Terms. You may delete your account from your settings or by contacting support@vocallyglobal.com.

Upon termination: (i) all rights and licenses granted to you under these Terms terminate immediately; (ii) the licenses you granted to Vocally Global for operational purposes survive as necessary to operate and maintain the Platform; and (iii) any outstanding payment obligations survive. Termination does not affect any refund, credit, payout, or payment obligation that must be honoured under Section 5 of these Terms, the Tutor Agreement & Policy, or applicable law, except that the lesson credits held in a closed account end as described in section 5.10.

12. Indemnification

You agree to indemnify, defend, and hold harmless Vocally Global Inc., its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or connected with: (i) your access to or use of the Platform; (ii) your User Content; (iii) your breach of these Terms; (iv) your interactions or disputes with other users; or (v) your violation of any law or third-party rights.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be submitted to the courts of competent jurisdiction located in the Province of Quebec, Canada.

Nothing in this section affects any mandatory consumer protection rights you may have under applicable law.

14. General Provisions

Severability: If any provision is held invalid or unenforceable, the remainder shall continue in full force and effect.

No Waiver: Failure to enforce any right does not constitute a waiver of that right.

Entire Agreement: These Terms, together with the Privacy Policy and, where applicable, the Tutor Agreement & Policy, constitute the entire agreement between you and Vocally Global regarding your use of the Platform.

Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

No Agency: No agency, partnership, joint venture, or employment relationship is created by these Terms.

15. Contact

For questions about these Terms, please contact:

Vocally Global Inc.
Email: support@vocallyglobal.com
Privacy questions: privacy@vocallyglobal.com